| If you go to a doctor you don't just say "my body | | | | Forget about that "it won't turn over" statement, it is |
| hurts". Of course not, you would be more specific. | | | | most often misunderstood as to what symptom this |
| How about going to your bank and say "there's a | | | | pertains to. |
| problem with my money". They will look at you as | | | | Don't say "my car shakes" |
| though you had two heads. | | | | Specify; Does the steering wheel shake at high or low |
| If you take your automobile to a repair shop and say | | | | speeds, does the steering wheel shake when stepping |
| "my car doesn't run right", what are they supposed to | | | | on the brakes, is it the steering wheel shaking or does |
| do with that lack of information? | | | | the whole car vibrate. |
| I guess by now everyone should have gotten what I | | | | Don't say "my car stalls or quits" |
| am driving at. If you want something corrected you | | | | Specify; Does it stall after starting, does it stall coming |
| must give as much detailed information as possible to | | | | to a stop, does it stall at idle, or does the engine just |
| expedite the matter as quickly as possible. No where | | | | quit while cruising or accelerating. |
| is it more important to be specific about a problem | | | | Don't say "my air conditioner or heater doesn't work" |
| than in today's complex automobiles. The better one | | | | Specify; is the air conditioner blowing warm, or the |
| can explain the problem the better your chances are | | | | heater blowing cold. Many times people say their ac or |
| of getting them corrected the first time and not | | | | heater is not working when they really meant the |
| wasting money on misunderstandings. Most people are | | | | blower motor was not working. Again be specific. |
| in too much of a hurry and just scribble a quick note | | | | Don't say "my car has a strange noise" |
| when dropping their cars off for repairs and not even | | | | Specify; the noise is a rattle, rumble, squeal, knock, |
| taking the time to talk to the technician or service | | | | vibration, ticking, and so forth. Specify; this noise is |
| writer. Bad mistake! This leads to poor communications | | | | coming from the front, right or left. Rear, right or left. At |
| and the necessity for several phone conversations | | | | highway speeds, or coming to a stop. Only happens |
| that may end up being misunderstood. To make the | | | | during a full moon or total eclipse (just kidding). You get |
| problem easier to understand, follow some of these | | | | the picture. |
| guidelines. | | | | I could go on and on but by now you can see how |
| Don't say "my car will not start" | | | | important the right information can be towards a |
| Specify; Does it crank but not start | | | | speedy diagnose and save you some money by not |
| Does it just click or buzz when turning the key | | | | having misunderstood symptoms worked on. Did I |
| Is it just dead with nothing happening? | | | | mention "Specify"? |